What are the benefits of registering as an Elastoplastsport.com.au member?

By registering as a member of the website, you receive benefits such as product offers and access to exclusive discounts linked to your account.
Accounts are available to individuals, sports clubs, health practitioners and wholesalers. Register now for more details.

Why can’t I purchase certain products as a single item?

Certain Elastoplast and Leuko Sports Medicine products have minimum order quantities required when placing an order. This often means that they are packaged in way that does not allow them to be purchased individually.

How long will it take for me to receive my order?

Shipping timing varies depending on your location. For more information on the standard delivery times, please visit the Shipping Policy page.

What payment options can I use when purchasing products?

Mastercard, Visa and Amex are accepted on the website.

What is your refund and return policy?

For all information regarding the refund and return policy, please visit the Refund & Returns Policy page.

Do products come with a warranty?

For all information regarding product warranties, please visit the Refund & Returns Policy page.

Do you deliver products to PO Boxes or am I required to provide a street address?

Due to the shipping methods used, a street address is required. If a PO Box delivery address is provided, the order will not be delivered.
For additional information, please visit our Shipping Policy page.


What time does my order need to be submitted for dispatch next day?

For items to be picked, packed and dispatched the next day, orders must be submitted prior to 10.30am.

Any orders entered after this time will be fulfilled the following day – please note that this information only relates to workdays (Monday to Friday).


Does Elastoplast offer sponsorship to individuals and sports clubs?

Elastoplast provides assistance to individuals and organisations on a case by case basis. To apply for sponsorship, please submit your applications to elastoplastqueries@beiersdorf.com along with all relevant information regarding your request.


Why am I experiencing issues when trying to submit my information during the checkout process?

A common topic causing checkout related problems is the storing of website cookies. If you are experiencing any issues, please clear your cache and restart the process. 

If issues persist, please contact us at elastoplastqueries@beiersdorf.com